HAMILTON: THE EXHIBITION FAQ
What are the dates of The Exhibition?
The Exhibition will open April 27, 2019.
I had tickets in early April, but the exhibition now opens April 27. Will I be refunded?
If you purchased tickets with a presale code for any cancelled dates, Ticketmaster will automatically refund your order. We appreciate your patience as this may take 7-10 days to appear on your statements. Please visit www.ticketmaster.com to rebook a new date.
What are The Exhibition hours?
Monday and Tuesday: Open 12:00 PM - Last Entry at 4:00 PM (Galleries close at 6:00 PM) Wednesday: Open 10:00 AM - Last Entry at 4:00 PM (Galleries close at 6:00 PM) Thursday-Saturday: Open 10:00 AM - Last Entry at 6:00 PM (Galleries close at 8:00 PM) Sunday: Open 10:00 AM - Last Entry at 4:00 PM (Galleries close at 6:00 PM) Special School Group Hours beginning at 9:00 AM on Monday and Tuesday. Operating hours may vary from the schedule above.
How can I reach someone at the exhibition?
For general information and to leave a message for the customer relations team call 1-800-944-0650
Where can I see The Exhibition?
The Exhibition will be presented in a 35,000-square-foot, custom-built freestanding structure on Northerly Island, of which 25,000 square feet is exhibition space.
How many viewing times are there in a day?
Entry will be based on a reserved and timed ticket every 30 minutes. When you purchase your tickets, you will be asked for a date and time you would like to see the exhibition. For example, if you purchase tickets for June 1, 2019 at 10:00 AM, you will enter between 10:00 AM and 10:30AM. This half-hour window allows us to manage the number of people in the Exhibition at any given time. Operating hours for the Exhibition will vary.
Where can I buy tickets?
Tickets can be purchased online at Ticketmaster.com. We strongly encourage purchasing tickets in advance to guarantee entry.
What do you expect will be the approximate/average time it takes for a person to go through the the Exhibition?
While individual visit times depend on a guest’s interest level, we anticipate that most will take about 90 minutes to view the Exhibition. A guest may stay inside the Exhibition until the galleries close for the day should he or she wish.
How long should I expect to wait in line?
Guests may begin lining up for their Exhibition viewing 30 minutes prior to their ticketed entrance time.
Can I enter the Exhibition more than once with my ticket?
No. Tickets are for one entry per person only. Used tickets will show as such in our system to prevent re-entry, so a guest should be certain to purchase tickets from official outlet.
What if I arrive before my ticketed entry time? What if I arrive late?
We strongly encourage all ticketholders to allow ample time for parking and arrival to Northerly Island. If you arrive prior to your ticketed entry time, you will still be able to visit the Exhibition gift shop or grab a bite to eat in the café. If you arrive after your ticketed entrance time, you will need to speak with an Exhibition manager. He or she will need to consider the service and safety of other guests in the galleries while determining the best way to accommodate you.
What if I arrive on the wrong day?
If you arrive before your ticketed date, you will need to visit the Exhibition box office to see if your ticket can be exchanged for the current day. While every effort will be made to accommodate you, we cannot guarantee your entrance on a sold-out day. If you arrive past your ticketed date, your ticket is no longer valid. You will be able to visit the Exhibition box office to purchase a new ticket.
Can I access the gift shop or café without purchasing a ticket to The Exhibition?
Yes! Anyone can visit the gift shop or café without a ticket. We welcome people to come on over.
What if it is raining/hailing/blowing/snowing on the day of my visit? Will the Exhibition be open?
The Exhibition will remain open for scheduled operating days, rain or shine. The building is fully equipped with an HVAC system for comfort in any weather.
What ages is the Exhibition appropriate for?
The Exhibition is recommended for ages 10 and up. Audio tours are included in the admission price for every guest. Younger children may not enjoy wearing an audio headset; therefore, we encourage the ages of 10 and up to maximize guest enjoyment. The headset is included in the ticket price.
Is this a permanent Exhibition?
Hamilton The Exhibition is in Chicago for a limited engagement. Tickets are currently on-sale through 9/8/19.
Will The Exhibition travel following the Chicago engagement?
Be sure to follow us on social (@HamExhibition) for all updates.
Will I see Lin-Manuel Miranda there?
The Exhibition features an audio tour narrated in part by Mr. Miranda.
Do I have to see the musical to understand or enjoy the Exhibition?
Absolutely not! You only need to have an interest in learning more about U.S. history. The Exhibition is designed to take visitors deep into the life and times of Alexander Hamilton, while at the same time chronicling the American Revolution and the creation of the United States of America.
Is there a coat check?
Yes, there is a coat check available for strollers, bags, and coats. Please note that food, weapons, and purses cannot be checked. Hamilton: The Exhibition is not responsible for lost or stolen items.
Are there items not permitted inside the galleries?
To keep the galleries safe and comfortable, you will not be permitted to bring in weapons, bags larger than 12" x 6" x 12", or strollers.
Is there a study guide to accompany the exhibit?
There will be an educator guide geared toward students from grades 4-12.
Will the Exhibition be ADA accessible?
Yes, the Exhibition will be ADA accessible. For visitors who are sight-impaired, large-print versions of all Exhibition copy are available at the entrance to the Exhibition. Additionally, transcripts of the audio guide and sound amplifiers are available for visitors who are hearing-impaired. All videos have open-captioning. A limited number of wheelchairs will be available on a first-come, first-served basis for visitors to borrow during their visit.
Will there be food and beverage on-site?
Yes, there will be quick-service food and beverage options available for guests.
Can I take pictures inside the Exhibition?
Photography and videography are permitted in most of the galleries.
How can I follow the Exhibition on social media?
When do tickets go on sale and how do I purchase?
Tickets can be purchased online at Ticketmaster.com. We strongly encourage purchasing tickets in advance to guarantee admittance. The audio tour is included in the ticket price. Group reservations can be made now through Broadway In Chicago Group Sales. For groups of 10 or more contact Broadway in Chicago at 312.977.1710 or BICGroups.com. The audio tour is included in the group ticket price.
How much are tickets?
Adult prices are $39.50 plus handling fees. Senior (65+)/Military prices are $32.50 plus handling fees. Children and Youth from ages 4-14 are $25.00. There are discounts for groups of 10+. The audio tour is included in the ticket price.
Are there discounts for school groups?
All Chicago Public Schools may make a free group reservation for their students in 4th grade or above. Reservations are available Mondays and Tuesdays during the CPS school year, 9:00 AM - 12:00 PM. Discounts are available for non-CPS schools, including colleges. One chaperone for every 10 students is free and required.
I have a ticketing question (refunds, exchanges, otherwise). What can I do?
For ticket-related inquiries, please visit https://help.ticketmaster.com.
How do I get there?
There are several transportation options by which to access the Exhibition including driving, public transportation, biking, rideshare apps such as Via, Uber, Lyft, and more.
Hamilton: The Exhibition strongly encourages the use of public transportation. Take the CTA to Roosevelt or the Metra to Museum Campus.
#146 Inner Drive/Michigan Express/Museum Campus #130 Museum Campus (mid-May through Labor Day). There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
Roosevelt CTA stop servicing Red, Orange, and Green lines. Offers connections to #146 bus located at State and Roosevelt Road. There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
There’s no better way to get to Northerly Island on a beautiful day than by bike as the Island is easily accessible from the Chicago Lakefront Trail. Public bike racks are available nearby at the Park District building. Borrow a bike with Divvy, Chicago’s bike-sharing system. Visit Divvy’s website for station locations and pricing information.
Biking Directions from the north or south
Access the Exhibition via the Lakefront Trail — follow signs.
Biking Directions from the west
Take Roosevelt Road just past Michigan Avenue, follow the path through the park over the 11th Street Pedestrian Bridge (over the Metra tracks), and proceed under Columbus Drive and Lake Shore Drive.
Is there parking on-site and how much does it cost?
Nearby parking lots are available on Northerly Island and Museum Campus. Museum Campus parking lots are owned by the Chicago Park District and managed by Standard Parking. Hamilton: The Exhibition does not have control over pricing. Rates can vary due to activities such as football games, concerts, and other special events. Check the Soldier Field and Huntington Bank Pavilion at Northerly Island schedules for upcoming events. There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
Adler Parking Lot
Located next to the Adler Planetarium. There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
Soldier Field North Garage
Located on the east side of Soldier Field. There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
Street Parking on Solidarity Drive
Available along Solidarity Drive Rates vary and are subject to closure by the City of Chicago. *All parking rates are subject to change without notice. For the most current parking information, visit the Soldier Field Parking website.
Is there wheelchair-accessible parking?
Wheelchair-accessible parking is available on a first-come, first-served basis in the East Museum Lot and the Adler Planetarium Lot. If accessible parking is full in these locations, consider parking in the Soldier Field North Garage. There are elevators available at both garage entrances.
Is there a shuttle from the parking lots or any other points on the museum campus?
There are free trolleys available in front of the Soldier Field parking lot and inside the Adler Parking lot. The trolleys drop off a short walk from The Exhibition (in the parking lot just to the north of the Park District Terminal Building).
How many chaperones are required for school groups?
There must be one chaperone for every 10 students, and this policy will be enforced at the Exhibition entrance. Chaperone tickets are free.
What is the parking plan for the school buses?
We recommend that buses park in the Adler Planetarium Lot for a fee. There is also free bus parking available on Canal Street at Roosevelt Road. Check here for more information about bus parking.
Where can we store our lunches?
The Exhibition does not have any lunch space available, so we recommend either eating on your bus, enjoying an outdoor picnic, or purchasing food from our café. We recommend storing lunches on your bus.